Rebirth in 1998 is also a kind of life

Looking at the delivery staff whose eyes started to shine in the room, the little girl smiled slightly: "The company is now planning to improve our delivery efficiency by starting from the delivery process, delivery tools, division of regional responsibilities, and route optimization. Masters can speak enthusiastically."

After a pause: "First of all, the first section - the distribution process. The delivery link."

"After a follow-up investigation, the company found that our delivery personnel always pick up packages from the outlet of the Workers' Home in the area they belong to, and then deliver them to customers in the community near the outlet."

"Although this method can greatly improve the convenience of customers, it also greatly reduces our delivery efficiency."

"Apart from anything else, time delays, secondary delivery, and even three or four deliveries caused by customers not at home are commonplace. It has even occurred that more than 80% of the packages delivered by the delivery staff for a whole day are secondary. This is a huge waste of time and productivity for our delivery staff.”

As soon as this remark came out, everyone nodded in agreement.

Yes, as a delivery person, I encounter this kind of embarrassment almost every day.

The owner is not at home, you can't leave the package at the door, can you?

There are other troubles in this kind of thing. Many packages contain food with a short shelf life. If the food is delayed for a few days, it is easy to deteriorate; and once the food deteriorates, the customer is not satisfied, and returns and exchanges follow one after another. This increases their workload—after all, they need to fill in the information entry of returns and exchanges, and the delivery efficiency will be even lower.

The little girl slightly pressed the void with her hands, and after the sound in the meeting room became quieter, she said, "So, we decided to use a two-pronged approach to solve all kinds of difficulties in the end delivery as much as possible."

"First, we plan to equip all delivery personnel with a PHS as a work phone; since most of the packages and orders have the customer's phone number, the delivery personnel can confirm whether the customer is at home before delivering the goods, and then decide Choose whether or not to deliver these shipments same day."

"Secondly, we plan to cooperate with various community properties to build some special lockers inside. After we pay a certain fee, their security personnel will take care of us to ensure that customers can quickly get their packages after get off work. ——Of course, our delivery personnel must notify the customer in advance in the form of phone call + SMS, and it is best to wait for the customer's consent before putting the package in the locker, so as to avoid unnecessary misunderstanding."

After the little girl finished her first topic, she stopped, looked around, and waited for the feedback from the delivery staff.

And all the delivery personnel on the scene were dizzy from being smashed by the pie in the sky... Do you want to have a mobile phone?

Uh... Although strictly speaking, PHS is different from ordinary mobile phones, but it is still a mobile phone after all, isn't it?

Holding a mobile phone in your hand, this is a thieves' thing at the moment!

"Well, lady boss... No, Director Sima, how much can the company reimburse you for this PHS phone bill?" A middle-aged man with a slightly sallow complexion stood up and asked embarrassingly.

The little girl gave him an encouraging smile, and then signaled that he didn't need to stand up: "Masters, don't worry, PHS can open a monthly subscription service, and the company will bear all the monthly subscription fees - after all, this is for work, and there is no way to let it go." The reason why employees pay out of their own pockets.”

"However, as long as it's not during working hours or making long-distance calls, you can also call your family or relatives and friends. After all, it's a monthly subscription. This PHS call fee is not in vain, it's considered an employee benefit!"

Amidst the cheers, Liu Xianfu seemed a little out of place. He pondered for a while before raising his hand: "Director Sima, I don't know if I should say something or not?"

Seeing this, the little girl showed a joyful smile on her face: "Master, I invited you here today just to ask you to help check and make up for the gaps. No matter what you think, it's okay to say it!"

Looking at this beautiful face, Liu Xianfu felt a little nervous. After taking a few deep breaths, he said tremblingly: "Director Sima, I thank the company on behalf of myself for the PHS matter; with PHS, it is indeed It can greatly reduce unnecessary troubles in our distribution work."

"However, I don't think it's appropriate to build lockers in the community!"

The rest of the people glanced over in unison, thinking that the locker is a good thing, it has saved us a lot of trouble, why is it not appropriate?

But the little girl first gave a big encouraging smile, and then put on a serious look of humbly asking for advice: "Master, please be sure to point out our shortcomings!"

Liu Xianfu pondered for a while: "First of all, the matter of building lockers in the community, although theoretically it can take into account the convenience of our delivery personnel and customers;"

"But... because the current technological development has not yet reached that level, it is actually a third party who is in charge of these goods, that is, the security personnel of those properties;"

"I don't know if the rest of the third-party organizations have enough professional ethics, but the property in Quancheng...I have contacted it, so I am not very confident."

The little girl was a little hazy when she heard what he said, and was a little confused for a while.

The property in Quancheng...isn't it very good, why does this master say that he has no confidence?

Seeing the proprietress's expression, Liu Xianfu gave a wry smile: "Director Sima, whether it's you or the rest of the colleagues at the company's headquarters, you have high incomes and live in relatively high-end communities on weekdays, so naturally you don't feel much about it."

"However, many of our customers live in ordinary communities. Those old communities are fine, but the property managers in the newly built communities...they may not all be decent people, and many properties are directly transferred to other industries. came."

"And as far as I know, there are quite a few properties of this type."

"So, if we entrust those packages to them for safekeeping, I can conclude that there will definitely be a phenomenon of rummaging and opening, and there will definitely not be one or two things about sneaking around and losing packages."

"In this way, the reputation that the company has accumulated with great difficulty in the past will be completely ruined; you must know that many items in the package involve some privacy issues. Once lost or opened, consumers will not care who it is. If you do this, you will only place the responsibility on the company."

Although what Liu Xianfu said was a bit unfinished, but how smart the little girl is, she immediately thought of the negative chain reaction of this matter, and immediately felt a little cold sweat in her hands-goodwill is the core asset of Gongyou Home, any increase in entropy Goodwill matters are absolutely intolerable.

"Thank you, Master Liu! Your feedback is very valuable. Regarding the issue of the lockers in the community, we will consider how to adjust it after in-depth investigation!" After solemnly asking Liu Xianfu's name, the little girl said seriously gratitude.

"I wonder if Master Liu has any good suggestions?" Ren Minghan, who blushed a little, also asked humbly.

As the director of Quancheng Tongcheng Life Service Department, the community locker was the idea of ​​their team. He didn't expect that there would be such a big hidden danger in it. This made him very embarrassed, but he also knew why the proprietress insisted on it. Invite these experienced delivery personnel to come and discuss together.

Hearing Ren Minghan's words, Liu Xianfu was a little hesitant. After looking at the proprietress who looked at him encouragingly, he scratched his head and said with a sip, "I think... how about we try to work with those small shops in the community?" Let's cooperate?"

"Small shop?" The little girl, Ren Minghan and Lu Feifei looked at each other thoughtfully.

"Yes! A small shop in the community!" As if he had cleared his mind, Liu Xianfu began to speak confidently.

"Due to the influence of online shopping on our o2o platform and medium and large supermarkets, the business of small shops in the community has not been very good for more than a year;"

"I have chatted with them several times. According to them, their monthly profit has dropped by nearly 30% compared with previous years. Even if they are doing business with old customers in the community, the frequency of visits of those customers It's gone downhill."

"So, I thought, how about we cooperate with them and turn them into collection points for our parcels, and then share a bit of piece-rate commission; in this way, even if a parcel is only 1 cents, relying on our The volume of parcel delivery is not a small income in a month."

"After chatting with them, I realized that what they are most worried about now is the decline in the rate of customer visits to the store. After all, according to the habits of our Qilu people, most people will feel uncomfortable if they don't buy something after entering the store. As long as there are enough The store arrival rate is high, even if they pay a little money, they are willing; "

"And our parcel collection business is a rare traffic window for them. I have roughly calculated that in the communities I often visit, the average number of parcel deliveries per building per month will not be less than 150. , according to the calculation of a small community store radiating 4 buildings, the monthly visit rate is 600 person-times. For the long-term consideration of service quality and cooperation, I think it is more appropriate to divide the commission to others;”

"In this way, when the time comes, our delivery personnel only need to add a sorting link, sort the packages in advance, and send the packages to one community at a time; if the customer needs to be delivered directly to the door, it will be delivered to the community. The owner of the small store collects it on his behalf, and the customer sends a short message to pick it up downstairs after get off work; won’t this greatly improve our delivery efficiency?”

Hearing Liu Xianfu's suggestion, the eyes of the little girl and others brightened. This is a good idea, and once a good cooperative relationship and interest binding are formed with many small community shops, it will be of great benefit to the future development of Zhutou Business. Easier to implement.

The little girl immediately said: "Thank you very much for Master Liu's suggestion. We will conduct in-depth research and visits to various community shops in Quancheng. If your idea can be implemented, it will be of great help to the company!"

After thinking about it, he continued: "According to the new policy, regardless of whether Master Liu's suggestion can be implemented in the end, as long as the two director-level managers think it can be adopted or tried, the company will give you 2000 yuan this month. 【Creative Reward】;”

"So, congratulations, Master Liu, you've got your creative reward of 2000 yuan this month!"

When Liu Xianfu heard the words, his mouth was opened wide, and his expression was unbelievable.I just made a suggestion, and I got 2000 yuan?

Seeing this, the little girl glanced at the rest of the delivery personnel with envious faces, and finally set her sights on Liu Xianfu: "The reward of 2000 yuan is just the beginning; after investigation and demonstration, once you find that your idea can be implemented, the company In the future, you will be given a one-time reward of 1 yuan, and after the evaluation, your rank will be raised by 1-3 levels."

"So, for the better development of the company, I sincerely invite you, Master Liu, to participate in the follow-up research and demonstration links, and strive to improve your suggestions and then turn them into practical implementation links!"

When Liu Xianfu heard the super reward of 1 yuan, he felt that his mouth was so dry that he couldn't help but began to tremble.

The proprietress... Could it be that she was joking about herself?

This is 1 yuan!

Although it is not the era of 20 yuan households 1 years ago, for ordinary workers, [-] yuan is equivalent to their salary for one and a half years!

What's more, there will be an increase in the ranks of 1-3 levels, which means that if you are lucky, you can get an extra base salary of 600 yuan a month in the future, which is more than double the original basic salary!

Thinking of this, Liu Xianfu hurriedly continued to speak: "Director Sima, the suggestion just now is just a general direction. In fact, there are still many things that need to be screened. For example...the operating years and business status of small community stores need to be investigated. Otherwise, with the current trend, it would be a big trouble for a store with poor business to vacate its products overnight after opening for a few months!"

Then, several points that need to be carefully considered are cited.

But the little girl listened patiently and quietly, nodding her head from time to time in approval, and after Liu Xianfu finished speaking, she smiled and said: "Thank you, Master Liu, for sharing, your suggestions are also very valuable; in this way , I am even more looking forward to your participation in the follow-up research and demonstration sessions, Master Liu."

"I am very confident now. With your participation, half a month later, this detailed process implementation plan will definitely be recognized by everyone, and Master Liu, you can also take the 1 yuan bonus to give to your child Buy some new clothes with the old man!"

Seeing the approval and encouragement from the proprietress, Liu Xianfu felt that the blood in his body was boiling fiercely, and he wished he could rush out now. Since he didn't eat or drink, he had to go to all the small community shops in Quancheng one by one.

After the rest of the people had Liu Xianfu as a role model, they couldn't help but gear up when they were mad with envy...

………………

"The second section - transportation optimization."

"We noticed that with the increasing number of parcels to be delivered, the existing two-eight-bar bike + big box approach is far from meeting business needs, so we consider upgrading the means of transportation for delivery personnel."

"After negotiating with the Quancheng Agricultural Machinery Manufacturing Factory, we consider entrusting them with the design and production of an urban vehicle similar to the agricultural tricycle, except that it is a van. In this case, the single delivery volume of a delivery person It can be increased by ten times, and it also eliminates the trouble of going to and from the outlet to pick up the package, thus greatly improving the delivery efficiency."

As soon as the words fell, the sallow-faced man raised his hand and asked, "Is the company planning to replace all the bicycles?"

The little girl nodded: "That's right, replace them all."

The yellow-faced man shook his head: "I object!"

"First of all, although Quancheng is now vigorously expanding the city, a large number of old buildings still remain. In those narrow alleys, it is difficult for a vehicle the size of an agricultural tricycle to enter—even if it is, it is easy. It is a big trouble for us to have a rubbing incident, and there are too many such incidents, and it is easy to dampen the enthusiasm of the delivery staff."

"Secondly, the current public security situation in Quancheng is not optimistic. All kinds of thieves are rampant. If we park outside the old alley, this seemingly expensive means of transportation is prone to theft."

"Furthermore, Quancheng has always regarded the traffic police as the city's business card. Traffic order is very important. The agricultural three-wheeled delivery vehicle is obviously a motor vehicle. Not to mention the restricted driving route, it is more likely to be restricted—although I don't know. True or false, but there are rumors that Quancheng may ban some types of vehicles from entering the Second Ring Road, and agricultural tricycles are definitely one of the easiest vehicles to recruit;”

"Based on the above, I think it is not appropriate to use the regular agricultural tricycle as a model to buy new vehicles."

"So I suggest, either let the machinery factory design a vehicle that is two sizes smaller than the regular agricultural tricycle, or just modify the inverted donkey and make it into a van."

"In this way, whether it is cargo capacity, urban mobility, or traffic restrictions, a relatively reasonable solution will be obtained."

In the vaguely expectant eyes of the yellow-faced man, the little girl bowed her head to discuss with Lu Feifei and Ren Minghan for a while, and then said with a smile: "Congratulations, Master Huang, who also won the company's 2000 yuan creative award!"

The rest looked at the yellow-faced man with some envy.

Yaya, who here doesn't know what you said, that is, you move fast and stand up first, otherwise the reward of 2000 yuan will be mine!

But the rules are there, and the rest of the people are not angry, but their attention has been increased like never before, waiting for the proprietress to raise the next topic.

nnd, the next 2000 yuan must be mine!

………………

After a full hour and a half, the planning consultation meeting ended.

After watching the more than 20 frustrated or excited delivery personnel leave to eat in the cafeteria, Lu Feifei looked at the little girl with some curiosity: "Sister-in-law, obviously the second plan is to optimize the transportation. After the three reforms, my colleagues have already come up with a plan similar to that of Master Huang, but you brought up the proposal that was rejected at first?"

It was lunch break, and even with Ren Minghan by her side, the little girl still took off her work disguise, stretched her arms on the table regardless of her image, and then smiled lazily: "You forget you What did you say on weekdays?"

Lu Feifei frowned and thought for a while: "When it comes to execution, what the company needs to consider the most is the opinions of the front-line personnel?"

The little girl shook her head, and turned her attention to Ren Minghan: "Yang Zhu often said that in company management, mobilizing the enthusiasm of employees is the key point, but compared with the staff at the headquarters, he values ​​the enthusiasm of the frontline staff at the grassroots level!"

Lu Feifei suddenly realized: "Sister-in-law, did you do it on purpose?"

The little girl nodded, and the same sentence, as a former poor man, she knows too well what the grassroots people really want, and for these former laid-off workers, if they want to really mobilize their enthusiasm, they need honor and money. No.

Ren Minghan, who was listening quietly, was startled.

This beautiful and unreasonable proprietress of mine seems to have a very pleasing personality, and her methods are not necessarily simple...