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“Is there an easier way?” Ma Yun asked.

“Yes!” Director nodded “In fact, there is no problem with our program, but there is a problem with this new patch. So we only need to delete this patch from the system, then everything is fine, all problems Can be resolved!”

“Delete this patch?” Ma Yun was stunned for a moment. “Will this pose a risk to the entire system?”

“No, this patch is actually an independent detection software. Although it is integrated in the system file, it is essentially independent. Deleting it will not have any impact on the system, let alone damage it. stability!” The main technical pipeline.

“How long will this take?” Ma Yun asked again.

“Two hours!” The supervisor held up two fingers and said, “Simply, we only need to issue an announcement to guide users to find the corresponding folder and patch, and then delete it!”

“If it’s a little more complicated, we can make a fool package, let customers download, then double-click, and then click a few confirmation pop-up windows that automatically pop up, this fool package can automatically delete the corresponding patch.”

“The writing speed of this kind of fool package is very fast, 2 hours is enough!”

“Very good, just do it!” Ma Yun said with a smile “You go to arrange, let them quickly get this fool bag ready, and then post it on our official forum and official download channel. , So everyone can download!”

“Also, you draft an announcement, and then publish it to all users through our QQ system account, tell them to go to this download address to download the dumb package and solve the crash problem!”

“Yes!”

“Okay, everyone has a hard day’s time. After the fool package is written, everyone will get off work and rest!” Ma Yun became lazy, everyone was relaxed, and then went to solve the problem individually.

In the eyes of Ma Yun at this time, this is just a very common accident that’s all. Although the impact of this accident is not small, many people in the technical department have appeared in dark circles.

But this is really just a small problem. After all, a fool’s bag can solve a thing, Ma Yun can’t imagine anyway, this will be the first tough battle in his life, and it will be a tough battle that can be included in the annals of online history.

History is called the soft Q war.

——————————

“I don’t know, what kind of expressions these stupid Chinese people will have after seeing our gifts!” Almost at the same time, in Microsoft’s technical department, several engineers at work were all smiles. Discussion work.

“No, they don’t know there is a problem yet, their customer service is still sleeping!” Another said with a smile.

“Even if they find a problem, they will never expect that the BUG will be hidden in our patch.”

“Besides, it will take us at least a week to discover the problem! How could they have our speed!” said another engineer.

“Yes, not equal to me, let’s make a bet. I bet 100 dollars. These Chinese people don’t have half a month. Don’t want to find out where the problem is!” the original engineer laughed heartily.

“No, I bet with you, but I bet they will find us in a month!” The other engineer immediately replied.

“hahaha!” All the engineers burst into laughter.

The idea of ​​these engineers is not wrong, because in the United States and Microsoft, even if it is a week, it is very difficult to find the problem.

First of all, after the problem arises, it is definitely not reported to the engineer immediately, but to the customer service department.

After receiving a complaint, Microsoft’s customer service department first reassures its customers for good words, but after the customer hangs up, they will not directly report the problem to the technical department, but record it in their work Record inside.

Well, if customer service happens to be in a bad mood, it’s normal not to record.

At the same time, in accordance with Microsoft’s practice, customer service’s work records will be handed over to the leader of the customer service department after the end of the day’s work, and then the leader will come back to check the problems that have arisen, and select some of the more serious ones with greater opinions, and then submit them. To the upper Level 1 leader.

The upper Level 1 leader will collect these questions, and then hand them to the Chief-In-Charge of the technical department at the meeting twice a week.

For this step alone, it takes three days to wait for good luck. If you are unlucky, it will be transferred to the technical department in a week.

Assuming that the problem appears in front of the technical department within three days, then the leader of the technical department has to send someone to count and select the problem first. It will take another day or so.

After selecting some problems that need to be solved, Chief-In-Charge needs to report to the above, get the above approval, the problem will be transferred to the relevant engineers of the technical department, and they will solve the problem.

However, because many engineers will accumulate a large number of tasks in their hands, once these problems fall into the hands of the engineers, it may take several days for the engineers to really start to examine the problem and then think about solving the problem. Way.

If it is a small problem that the engineer can solve by himself, then he will report it to his leader. After approval, it will be added to the patch.

If the engineer can’t solve the problem by himself, it will take another day or two to wait until the regular meeting of the technical department. The problem will also be brought up in the meeting, and everyone will discuss the seriousness of the problem and whether it is necessary. Immediately solve it, how much effort is needed to solve it and so on.

Anyway, if such a process goes down, the half a month’s time is definitely gone, and when the problem is really solved, one month will be too fast.

Before 2008, before China’s strong rise in the Internet field, all Internet companies, or all companies, were basically the same. If you report a problem, you can solve it in a month, even if it is a conscience enterprise. , It’s normal for companies that drag on for a year, or even simply throw the problem into the trash can.

After all, compared with solving the problem, ignoring the problem is the fastest, easiest, easiest and most economical solution.

Don’t think this is too exaggerated. On the contrary, this is a normal thing and a problem that any large enterprise will have. It is collectively referred to as a large enterprise disease. This is an unavoidable time.

That’s why these Microsoft engineers bet very confidently that they will solve the problem within a month, and they already think that there are too many Chinese people.

“Then everyone will bet again. After they find the problem, how to solve our gift!” An engineer felt that one bet was not enough, and he wanted to make a second bet.

“Then it’s longer, no half a year is impossible!” An engineer immediately replied.

“No, I think it will be more than half a year. After all, we are designing for their underlying results. If they want to solve the problem, they have to replace more than half of the program. It also involves different versions of more than 20 languages. Absolutely impossible in half a year! ”

“Yes, after half a year, they solved the problem and replaced it with a new network protocol. When the time comes, we only need to write a new patch to continue sending QQ to God! hahahaha!”

Hearing this, all the engineers laughed happily.


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